Frequently Asked Questions

At Mills Mechanical Ltd., we believe informed customers make confident decisions. Below are answers to some of the questions we're asked most often about our heating, cooling, plumbing, gas fitting, and fireplace services. If you don't see your question here, please contact us—we're always happy to help.

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General Questions

What areas do you serve?

 

We proudly serve homeowners and businesses throughout the Shuswap, including Salmon Arm, Sorrento, Blind Bay, Eagle Bay, Canoe, Tappen, and many surrounding communities.

If you're unsure whether we service your area, give us a call—we'll be happy to let you know.

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Are you licensed and insured?

 

Yes. Mills Mechanical Ltd. is fully licensed and insured. Our technicians are trained, experienced, and committed to completing every job safely and professionally while meeting all applicable codes and regulations.

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What services do you offer?

 

We provide a complete range of residential and light commercial mechanical services, including:

• Heating installation and repair

• Furnace service and replacement

• Air conditioning

• Cold climate heat pumps

• Boiler installation and repair

• Water heaters

• On-demand (tankless) water heaters

• Plumbing repairs and installations

• Gas fitting

• Fireplace installation and servicing

• Poly-B replacement

• Preventative maintenance

 

Do you provide free estimates?

 

Yes. We offer free estimates on many new installations and replacement projects. Contact us to discuss your project, and we'll recommend the best next step.

Heating & Cooling

Should I repair or replace my furnace?

 

This depends on the age of your furnace, the cost of repairs, and its overall condition.

If your furnace is more than 15–20 years old, requires frequent repairs, or is becoming inefficient, replacement may save money over time through lower energy bills and improved reliability.

We'll always explain your options honestly so you can make the decision that's right for your home and budget.

 

How often should my furnace be serviced?

 

We recommend having your furnace professionally serviced once a year, ideally before the heating season begins. Regular maintenance improves efficiency, extends equipment life, and helps identify small issues before they become costly repairs.

 

Are heat pumps a good option in the Shuswap?

 

Yes. Modern cold climate heat pumps perform exceptionally well in British Columbia's climate and provide both heating and cooling from a single system.

They are energy efficient, environmentally friendly, and can significantly reduce heating costs when properly sized and installed.

 

Do heat pumps work during very cold weather?

 

Yes. Today's cold climate heat pumps are specifically designed to operate efficiently even in freezing temperatures. In some homes, they may be paired with a backup heating system to provide additional comfort during extreme cold.

We'll help determine the best solution for your home.

 

Can a heat pump replace my furnace?

 

In many homes, yes. Depending on your home's size, insulation, and heating needs, a heat pump may fully replace a furnace or work alongside one in a dual-fuel system.

We'll recommend the option that provides the best comfort and efficiency for your home.

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Boilers & Water Heaters

How long does a water heater last?

 

Traditional tank water heaters typically last 8–12 years, while tankless (on-demand) water heaters often last 15–20 years or longer with proper maintenance.

If your water heater is leaking, producing rusty water, or struggling to keep up with demand, it may be time for a replacement.

 

What's the difference between a traditional and tankless water heater?

 

Traditional water heaters store hot water in a tank, while tankless water heaters heat water only when you need it.

Tankless systems provide continuous hot water, use less energy, and take up less space, making them an excellent option for many homeowners.

 

How often should my boiler be serviced?

 

Annual maintenance helps your boiler operate safely and efficiently while extending its lifespan. Routine servicing also allows us to identify potential issues before they lead to unexpected breakdowns.

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Plumbing

Do you replace Poly-B plumbing?

 

Yes. We provide Poly-B replacement services for homeowners looking to upgrade aging plumbing systems and reduce the risk of future leaks.

We'll assess your home's plumbing and explain the replacement process before any work begins.

 

My water pressure is low. Can you help?

 

Absolutely. Low water pressure can result from several different issues, including plumbing leaks, clogged fixtures, pressure regulator problems, or aging pipes.

We'll diagnose the cause and recommend the appropriate solution.

 

Do you install plumbing fixtures?

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Yes. We install toilets, sinks, faucets, showers, tubs, kitchen fixtures, and many other plumbing components as part of renovations, repairs, and new construction projects.

Gas Fitting & Fireplaces

Do you install gas fireplaces?

 

Yes. We install and service natural gas and propane fireplaces, helping homeowners enjoy safe, efficient, and comfortable heating.

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Can you connect gas appliances?

 

Yes. We install gas lines and connect a variety of gas appliances, including ranges, fireplaces, outdoor BBQs, garage heaters, and more.

Maintenance

Why is annual maintenance important?

 

Routine maintenance helps:

• Improve energy efficiency

• Reduce utility costs

• Prevent unexpected breakdowns

• Extend equipment life

• Maintain manufacturer warranties

• Improve indoor comfort

Regular servicing is one of the best investments you can make in your home's heating and cooling systems.

Rebates

Are rebates available for heat pumps or HVAC upgrades?

 

Rebates are often available through utility providers and government programs for qualifying high-efficiency equipment.

We'll help you understand which systems may qualify and provide the information you need during the installation process.

Booking Service

 

What can I expect during my appointment?

 

Our technician will:

• Arrive on time

• Assess the issue

• Explain the problem clearly

• Discuss your repair or replacement options

• Provide transparent recommendations

• Complete the work professionally

• Leave your home clean and tidy

We believe in honest communication and quality workmanship from start to finish.

Still Have Questions?

 

Every home is different, and sometimes you just need personalized advice.

If you have questions about your heating, cooling, plumbing, boiler, water heater, fireplace, or gas system, we're here to help.

Contact Mills Mechanical Ltd. today. Our knowledgeable team is happy to answer your questions, provide expert recommendations, and help you find the right solution for your home.